Author: Michigan UXPA

Scoresby Interactive has a growing need for UX specialists and, to a lesser extent, web designers (graphic artists) to work on a wide range of projects across the U.S. and Canada. I’m reaching out to a few people I know to see if you might be aware of anyone who might be interested. If so, please forward this information on to them.

For at least the next 6-9 months, opportunities will likely be sporadic, so they might not be something that one would quit his/her “real” job for. But they are good for supplementing one’s income, for stay-at-home parents, and/or for people who are already consulting in the UX space. Here are a few specifics:

• We design web sites, employee tools, B2B portals, intranets, etc. for large and mid-sized companies in all kinds of industries. Currently, however, we are focusing on growing our Employee Productivity Group.
• Immediate needs are in the retail, hospitality, and restaurant industries, so experience researching and designing in these spaces is a plus.
• There are opportunities for both client-facing consultants and behind-the-scenes support personnel.
• Consultants work directly with clients with varying degrees of autonomy and leadership, depending on experience and demonstrated ability.
• Support personnel assist consultants by rendering sketches, creating/proofing test reports, etc. – also with varying degrees of autonomy depending on experience and ability.
• The majority of work is done from home, though consultants in leadership roles may need to travel for 1-2 days now and then to kick off projects, conduct an on-site study, etc. Travel is paid, of course.
• All contractors provide their own tools, but typically the Microsoft Office suite is sufficient.
• Time commitments vary, but most projects average about 20-30 hours per week for consultants, and 10-20 hours per week for support personnel.
• Projects can last anywhere from 1 to 3 months.
• Pay can vary depending on the contractor’s role, the expertise level, and the project.

Interested parties can send resumes to jobs@scoresby.com or they can contact me directly at the email address below. Thanks!

Dr. Kevin Scoresby, President
Scoresby Interactive
kevin.scoresby@scoresby.com

ForeSee is a top-rated web satisfaction management company. We utilize the methodology of the most
respected, credible and well-known measure of customer satisfaction in the country, the American
Customer Satisfaction Index (ACSI), to link customer satisfaction to measurable business results. We can
be found online at http://www.ForeSee.com.

We are currently seeking a Usability Auditor to conduct usability audit reviews aimed at improving
the interface of websites to enhance the user experience. The Usability Auditor participates in all
phases of the usability audit review delivery process—from conducting in-depth usability audits to
delivering results verbally and in written format to the client. Specialized training will be provided
by ForeSee.

Position Responsibilities:

• Review satisfaction data and communicate with Satisfaction Research Analysts to
  determine area of focus for usability audit
• Conduct usability audits and write up expert usability evaluations
• Conduct usability reviews of prototypes, including wireframes and requirements documents
• Manage our proprietary usability audit database application
• Conduct ad hoc research regarding usability principles and best practices
• Act as internal resource regarding usability and the Usability Audit Review service
• Be part of a great team of smart, friendly Usability professionals.
• Take part in “Extreme Snack Day” with enthusiasm rather than skepticism.

About You:

• You will have a Master’s Degree in Human Computer Interaction, Human Factors, or other
  related discipline and a minimum of one (1) year of relevant usability experience (or) a
  Bachelor’s Degree in HCI and a minimum of 3 years of relevant usability experience in an
  online environment.
• You are sharp, self-directed, eager to learn, extremely detail-oriented, well-organized, and
  adapt easily to a fast-paced environment
• You will have the ability to work well with a variety of high-profile clients
• You have excellent analytical and quantitative skills
• You have a good eye and the ability to make great recommendations
• You have the ability to clearly convey methodologies and report findings verbally and in written form
• You have the ability to create deliverables that are simple and direct
• You’re a self-proclaimed master in Microsoft Office Suite, Visio, Snag It, and virtual meeting
  software tools
• You love to make an impact and thrive in small, collaborative, energetic teams.
• You are a good communicator and are good with people.
• You have the ability to present in-person, over the phone, and virtually with confidence

For more information and to apply, visit the Foresee Results job posting.

Quicken Loans, Detroit, MI

The User Experience Specialist will conduct research and provide recommendations that create an amazing Client experience at Quicken Loans. If you are infinitely curious and would love working with our Clients to make things better, this career is for you!

The User Experience Specialist’s goal is to increase conversion rates throughout the online and mobile mortgage process. This person will report to the Internet Marketing Team Leader and collaborate with Senior Leadership, Marketing, Technology, and Business Intelligence teams. They will collect qualitative insights from Clients and use prototyping techniques to guide decision-making and product development throughout our marketing programs, websites, and mobile applications.

The User Experience (UX) Specialist will participate in Agile/SCRUM development environments, and collaborate closely with team members involved in quantitative analysis. They will perform all UX activities as well manage 3rd party vendors in conducting UX research and optimization.

Responsibilities

• Identify, plan, and direct qualitative research activities, including Client usability tests, online surveys, usability analysis via online voice of Client tools, Tealeaf analysis, focus groups, and diary studies
• Clearly and effectively communicate results of all qualitative research and provide immediately actionable presentations and documents
• Translate business requirements into page/information flows, site maps, wireframes, interactive prototypes, and other documents that effectively communicate the Client experience.
• Lead regular meetings to review the behavior of our Clients online and in mobile
• Develop and maintain personas to represent end-users

Requirements

• Four+ years of experience in designing and prototyping for websites, web-based applications, and mobile applications as user experience lead or architect
• Bachelor of Science/Master of Science in Human-Computer Interaction, Interaction Design, Human Factors, Business, or related field
• In-depth understanding of user-centered design principles and tools
• Demonstrated fluency with wireframing and prototyping tools, specifically Axure
• Previous experience with Opinionlab, TeaLeaf, and PollDaddy preferred, but not required
• Must have a project portfolio focused on web and mobile solutions that demonstrate amazing user experiences
• Excellent presentation skills, strong communication skills, and amazing interpersonal skills at all levels of an organization
• Prior experience working with design, marketing, and advanced technology teams