Web UX/Design Lead

GE Capital
GE Capital is looking for a Web User Experience/Design Lead to partner with marketing and other process owners to improve user experience for customer facing web and mobile solutions. The candidate will create and document user experience, site functionality and design, including access, visualization, navigation, and analytics.

The successful candidate will lead efforts to translate high level business strategies, customer specific requirements, marketing best practices and trends, usability guidelines and technical development standards into innovative user interface designs. This hands-on role is responsible for understanding enterprise wide online strategies and other business and technical processes and streamlining and improving our overall online customer experience.


  • User experience, information architect and/or design experience in creating new or enhanced web sites, service oriented web applications and/or mobile applications
  • Partners with IT project managers and business process owners to understand business and functional requirements related to end-user experience. Communicates and obtains buy-in for user experience designs with internal stakeholders
  • Initiates, conceptualizes, and leads creation of user-centered, best in class designs based on business and functional requirements, user research, market analysis, customer feedback, and a thorough understanding of usability best practices
  • Develops conceptual diagrams, site maps, wireframes, visual mockups, usage scenarios, navigation maps, and prototypes that include visually compelling design elements and adhere to GE branding guidelines
  • Participates in, reviews, and analyzes user research and usability testing and results to determine best user interface design solutions to improve user experience
  • Acts as information architect or interfaces with information architects to understand how information is stored, modeled, and tagged, and identifies way to visualize and present information in a user-friendly manner
  • Develops guidelines, standards, user-centered design processes and ensures that they are fully integrated into the user-centered product development lifecycle. Liaison with Corporate teams to keep all policies and guidelines up to date
  • Constantly assesses, evaluates, and integrates best practices in web and application design and industry innovations in graphics and display technologies. Pushes the limits of web design, including but not limited to Web 2.0 techniques, social media tools, and mobile applications
  • Contributes to design standards and component libraries and promotes user-centered design throughout the organization

Qualifications and Requirements

  • Bachelor’s Degree in Information Technology, Business or a related field
  • Two years of professional experience (or a high school diploma / GED with a minimum four years of professional experience)
  • Must have unrestricted authorization to work in the United States
  • Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
  • Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check
  • Must be willing to travel 25% of the time
  • GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Qualifications

  • User experience/information architect and/or design experience in creating new or enhanced web sites, oriented web applications or mobile applications
  • Strong experience with web/graphic design software and tools and wireframe prototyping tools, such as Photoshop, Illustrator, Fireworks
  • Working knowledge of information and web architecture, including design considerations
  • Bachelor’s degree in human-computer interaction, usability, graphic design, interactive design, new media, visual arts, computer science or related field
  • Two+ years’ experience in website design and site development. Passion for design
  • Project management skills. Ability embrace and adapt to change. Ability to balance long-term and short-term goals
  • Familiar with all facets of interactive design and development, including JavaScript frameworks, unobtrusive JavaScript techniques/progressive enhancement, and multi-browser compatibility
  • Experience in usage and behavioral analytics to inform UX design
  • Experience following industry web trends in design, functionality and technology
  • Experience in designing for iPhone or other mobile apps

For more information and to apply, visit the GE online job posting.

User Experience Specialist

The University of Michigan Library is seeking an innovative, and talented user experience professional to join their User Experience (UX) Department. They are seeking someone with a passion for better understanding users, the ability to use creative problem solving skills to design engaging interfaces, and an investment in improving the library web experience.

This position is a full-time, two-year term appointment with the possibility of renewal.

The UX department focuses on:

  • regular and mobile interface design
  • usability testing
  • user research
  • web use statistics
  • accessibility

The UX Specialist works in a collaborative team environment – working closely with the UX Department Manager and another UX Specialist as well as LIT and library-wide project stakeholders. Proportion of time spent on interface design and user research is adjustable. We strongly encourage candidates who have experience in only interface design or user research to apply.


User Research 40%

  • Conducts ongoing discovery of user needs, both prior to and following interface deployment by analyzing user and institutional needs.
  • Designs and conducts user research/usability studies using a variety of techniques (e.g. formal/informal user testing, online surveys, card sorting, interviews, personas & scenarios, use cases, focus groups, ethnographic research techniques).
  • Conducts regular web use statistics and email feedback analysis to identify opportunities for improvement.
  • Conducts web accessibility audits.

Interface Design 40%

  • Creates wireframes, mock ups, and prototypes to define user interface functionality, navigation, information architecture, interaction, and overall visual design to help drive user interface development from concept to implementation.
  • Creates HTML prototypes that approximate a functional interface for the purposes of evaluation and communication with the developers.
  • Conducts ongoing research into the development of new interface capabilities, enhancements, and user-centered design trends.
  • Creates complete interface designs and web-ready graphics.

Project Management & Communication 20%

  • Helps to establish project priorities and discuss project goals with LIT managers, project stakeholders, developers, and library staff.
  • Performs occasional project management duties including establishment of timelines, coordination of staff, scheduling, and project documentation.
  • Participates, as needed, on library committees. May provide advice or assistance to other units within the University Library regarding user research or interface issues.
  • Promotes importance of user-centered design within library and library community.



  • ALA-accredited Masters Degree in Library or Information Science or an equivalent combination of a relevant advanced degree in Graphic Design, UxD, HCI, and significant professional experience in a related field.
  • Knowledge and experience in areas of user research and usability methods, design, and analysis.
  • Experience creating concept sketches, flow diagrams, wire frames, and mock-ups.
  • Excellent analytical, written and oral communication skills. Ability to work independently and in a team environment. Ability to handle multiple tasks and projects simultaneously.


  • Experience creating complete interface designs and web-ready graphics.
  • Experience designing and/or evaluating library systems (e.g., digital libraries, OPACs, library websites) or other complex, data-rich websites.
  • Experience designing and/or evaluating mobile interfaces.
  • Proficiency with Adobe Creative Suite software, interface design software (e.g., Omnigraffle, Visio), screen recording software (e.g., Camtasia, Morae, UserVue), assistive technology (e.g., JAWS).
  • Familiarity with accessibility coding standards, validation tools, and evaluation techniques.
  • Experience creating and editing web pages using HTML & CSS.
  • Experience conducting log/web use statistics analysis.
  • Knowledge or experience with search engine optimization (SEO) techniques.

For more information, and to apply, visit the online job posting.

World Usability Day 2011: Making Social Media Work For You

We’re glad to announce Michigan State University will hold their seventh World Usability Day event, Making Social Media Work For You, on November 10, 2011 in East Lansing, Michigan. This year’s event focuses on the usability of social media and social networking, and the role they play in website and product development.

Speakers and Topics

  • Return on Investment of Social Media: Marcel Santilli, Social Media and Marketing Strategist, IBM
  • Usability and Social Media Design: Mary Henige, Director of Social Media & Digital Communications, General Motors
  • The Adventures of @DMC_Julian: How a Hospital System Uses Social Media to Reach People: Julian Bond, Social Media/Marketing Manager, Detroit Medical Center
  • Using Social Media in the Research & Development of Products: Betsy Weber, Chief Evangelist, TechSmith
  • Usable Social Media Analytics: Making Sense of Metrics (Workshop): Constantinos Coursaris, Assistant Professor, Michigan State University

World Usability Day

World Usability Day is the largest gathering of industry professionals, world-class academics, government leaders, and students facilitating the progression of usability, user experience, and user-centered design. Last year, 150 events in more than 40 countries celebrated World Usability Day.


  • Date: Thursday, November 10, 2011
  • Time: 8:30am to 3:00pm (speakers, lunch and workshop)
  • Registration: 8:30am
  • Morning program begins: 9:00am
  • Afternoon workshop: 1:30pm to 3:00pm
  • Cost: $30 (includes lunch)
  • Location: Michigan State University Union, East Lansing, Michigan

Register online at the Michigan State University website. (You’ll need to Click “Add to Shopping Cart” and then “Check out.”) Michigan State University employees can login with their MSU ID. Non-MSU employees must click on the “Account Creation” link and follow the instructions to continue.

Questions about the registration process? Contact JoDee Fortino or call at 517-353-8977.

Accessibility Summit 2011

Tuesday, September 27, 2011, 9:30am to 5:30pm

University of Michigan Union, Ann Arbor, Michigan

Join us for a full-day online conference with experts on web accessibility, presented by Environments for Humans. Learn strategies for captioning, how different screen readers handle HTML5 and ARIA, integrating accessibility across multiple devices, how people with disabilities access the web and more.

Accessibility Summit

Thanks to the generous support and partnership from the University of Michigan Office of Institutional Equity and an anonymous sponsor, MI UPA will host the Environments for Humans Accessibility Summit at no cost for those who attend at our meeting room location in Ann Arbor.

Speaker Schedule (as of September 4, 2011)

Lunch at 2pm (one hour)

  • 3:00pm – Glenda Sims: Captioning Strategy
  • 4:00pm – Henny Swan: Integrating Accessibility Across Devices
  • 5:00pm – Matt May: Watch Your Language
  • * 6:00pm – Derek Featherstone: Everything I Know about Accessibility I Learned from Star Wars


University of Michigan Union (map)
Pendleton Room
530 S. State Street
Ann Arbor, MI 48109-1308

Cost and Registration

There is no cost to attend the conference at our MI UPA event, but:

  • The conference will be viewed in Ann Arbor, Michigan. If you’re not able to come to Ann Arbor, you will need to purchase your own ticket from Environments for Humans.
  • Pre-registration is required.
  • First-come, first served. There will be no waiting list.
  • Register online via Guestlist

Note: If you want free wifi for the event, you must email secretary {at} michiganupa {dot} org by September 20. (University of Michigan people don’t need to request wifi, as your uniqnames and passwords will allow you access.) Any requests received after September 20 will not be filled.

Additional Information

  • Arrive before 10:00am since the session begins promptly.
  • The online conference will be presented via the Internet via Adobe Connect and will be viewed via a projector.
  • Attendees don’t need to bring their laptops, except for note taking.
  • Free continental breakfast will be served before the conference begins.
  • * Since an evening event is scheduled in the venue, we will need to vacate the room by 5:30pm

While the conference is free, those attending will need to arrange for their own lunch (one hour lunch break). Lunch is available from several restaurants in the Michigan Union as well as local Ann Arbor restaurants within walking distance.

Questions? Email secretary {at} michiganupa {dot} org.

Senior Interactive Content Strategist

Campbell-Ewald is looking for a Senior-level Interactive Content Strategist to create content strategy deliverables (content audits, gap analyses, style guides, content migration plans, governance models, publishing workflows, etc.) across the project lifecycle.

As a key member of our Interactive Strategy team, you will collaborate closely with our Information Architecture team, as well as people from our Creative, Strategy, Social Media, and Client Technology groups to define the content needs of web sites, emails, social profiles, and digital/mobile applications we create.


  • Developing content strategies based on client business objectives and user needs
  • Determining projects’ overall content requirements and potential content sources
  • Developing innovative solutions for content presentation, including content management, workflow, maintenance, and optimization
  • Recommending and planning for content delivery across appropriate channels
  • Working with client to enhance, edit and reformat legacy and newly created content
  • Ensuring content conforms to Search Engine Optimization best practices
  • Setting guidelines for the editorial tone, style, and voice of all content
  • Develop and manage content governance models, including processes and dependencies such as key roles (e.g. author, editor, approver, reviewer etc.) and responsibilities per role
  • Author and deliver presentation of key findings to Account Services and clients


  • Demonstrated ability to lead content strategy across the entire web development process
  • Thorough understanding of how to communicate effectively in a digital environment
  • Expert level attention to detail
  • Excellent oral and written communication and presentation skills
  • Experience in client services and negotiating business decisions
  • High tolerance for ambiguity matched only by your desire to organize it

Preferred Qualifications

  • Five+ years experience in creating/writing content for Web or other digital media (interactive or marketing agency experience preferred)
  • Degree in related field, such as English, journalism, technical writing, or library science
  • Previous experience in professional print, digital or broadcast media
  • Experience with content management systems, digital asset management, databases and SEO best practices
  • Expertise (at minimum working knowledge) of digital public relations and social media best practices
  • Mad skillz with OmniGraffle/Visio, Keynote/PowerPoint, Excel/Numbers, and analytics suites

For more information and to apply, please visit the online posting.</p