Wednesday June 4, 2008
TechSmith, Okemos, MI
Joanna Markel and Serena Rosenhan, ProQuest
As members of the User Experience Design team at ProQuest, a company that produces information products for libraries, we wanted to know more about how our users approach research. While we routinely conduct usability tests and evaluations as part of our product development processes, we needed a new method to help us answer questions about the tasks and situations for which our products are designed. We turned to contextual inquiry and designed and conducted a series of field observations of college students doing library research. After conducting 13 rather time-consuming in-person observations, we modified our methods to remote online observations and quickly discovered that there were unexpected benefits to this approach in addition to time-savings.
Continue reading “How Remote Contextual Inquiry Got Us Up-Close with Users”