Senior User Experience Specialist

Cengage Learning in Farmington Hills is seeking a Senior User Experience Specialist in the Gale Research business unit of Learning & Research Solutions. In this position, you will collaborate with a variety of stakeholders to create solutions that are more valuable because they solve problems critical to users’ success in academic and library settings.


  • Lead efforts to establish ongoing user research in user environments through ethnography, contextual inquiry, and related techniques. Identify and recruit users and customers for markets and topics of interest and bring representatives from multiple functional areas along to support solution discovery and concept validation
  • Work with solution strategists to design new solution concepts for most advanced yet acceptable (MAYA) user experience: one that helps to establish new, improved workflows while establishing consistent presentation and branding standards
  • Conduct usability evaluations including heuristic evaluations, one-on-one usability studies, competitive benchmarking, and similar research
  • Participate in recruitment activities for user study participants including: developing criteria, creating questionnaires, making calls, tracking progress, and preparing forms
  • Design mockups, wire frames, and clickable prototypes for rapid, iterative user interface improvement
  • Review information architecture and make recommendations for changes to improve the user experience, and increase usage and relevancy of results
  • Works with solutions strategists and business analysts to convey user-centered designs to technology


  • Five years experience in user research and user centered design
  • Knowledge and experience in usability evaluation, research, and design methods with a focus on human-computer interaction for Web products
  • Experience working with end-users, customers, marketing, product management and developers. Communicates very well verbally and enjoys speaking with people
  • Sensitivity to the physical, cognitive, emotional, environmental, social, and cultural needs of the people who interact with Cengage Learning solutions
  • Ability to work effectively in a multifunctional team and to adapt to changes in business, product, organization, or individual needs
  • A BA/BS or greater degree in Interaction Design, Industrial Design, Psychology, Information Architecture, or equivalent discipline is required. MA/MS is preferred
  • A user experience portfolio showing examples of design direction, creative process, research strategy, or equivalent user experience accomplishment is a plus
  • Familiarity with public and academic libraries, the library market, or library science is a plus

For more information and to apply, please visit the online posting.

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